If you are looking for a reliable guide to Pointsbet, this article covers everything from registration to your first withdrawal. Whether you are a beginner or an experienced player, this step-by-step walkthrough ensures you understand every process, from creating an account to cashing out your winnings.
Before You Start
- Ensure you are at least 18 years old (or the legal age in your jurisdiction).
- Have a valid government-issued ID ready for identity verification (KYC).
- Prepare a reliable internet connection and a device that supports modern browsers.
- Choose a payment method you intend to use – credit/debit cards, e-wallets, or bank transfers.
- Familiarise yourself with the bonus terms, especially wagering requirements and game contributions.
- Set a budget and time limits to maintain responsible gambling practices.
Registration
- Visit the official website using the link provided in this guide.
- Click the “Sign Up” or “Register” button, typically located in the top right corner.
- Fill in the registration form with accurate personal details: full name, date of birth, email address, and phone number.
- Choose a strong username and password. Enable two-factor authentication (2FA) when prompted for extra security.
- Select your preferred currency and accept the terms and conditions.
- Submit the form. You will receive a verification email or SMS – click the link to activate your account.
- Complete the KYC process by uploading a copy of your ID and a recent utility bill (if required).
Wagering Calculation
If you claim a welcome bonus, you must meet wagering requirements before withdrawing any associated winnings. Wagering requirements are typically expressed as a multiplier (e.g., 35x) applied to the bonus amount, or sometimes to the deposit plus bonus.
Important: Always check the specific terms for your bonus. Below is an example calculation using a common scenario.
Suppose you deposit €100 and receive a 100% match bonus of €100. The wagering requirement is 35x the bonus amount.
| Component | Value |
|---|---|
| Deposit | €100 |
| Bonus | €100 |
| Wagering multiplier | 35x (on bonus) |
| Total wagering required | €100 × 35 = €3,500 |
To complete the wagering, you need to place bets totaling €3,500. If each bet has an average stake of €10, you would need to place 350 bets. Game contributions vary: slots usually count 100%, while table games may count only 10-20%. For example, if you play blackjack where 10% of each bet counts toward wagering, a €10 bet adds only €1 to the requirement.
Formula: Wagering_needed = (Bonus_amount × multiplier) / Game_contribution_percentage.
If you use the €10 bet on a slot (100% contribution): €10 counts as €10. Number of bets = €3,500 / €10 = 350 bets. If you instead play blackjack (10% contribution): you need to bet 10 times more, i.e., €35,000 in bets, which is 3,500 bets of €10. Therefore, always prioritise high-contribution games to clear the wagering faster.
Deposits & Withdrawals
Depositing funds is straightforward. Navigate to the cashier, select “Deposit”, choose your payment method, enter the amount (minimum deposits typically €10/£10/$10), and confirm. Most deposits are instant, especially with e-wallets, while bank transfers may take a few hours.
Withdrawals require a verified account. First-time withdrawals may involve additional identity checks. Common methods: e-wallets (24-48 hours), credit cards (3-5 business days), and bank transfers (up to 7 business days). Some platforms offer instant withdrawals to e-wallets once approved.
Note: If the platform holds a Curacao license (common for many offshore casinos), your winnings may be subject to local income tax in your country of residence. Check your local tax laws to avoid surprises.
Security Overview
Security is a top priority. The platform uses 128-bit or 256-bit SSL encryption to protect data in transit. All financial transactions are processed through secure gateways. Two-factor authentication (2FA) adds an extra layer to the login process, preventing unauthorised access even if your password is compromised.
Know Your Customer (KYC) procedures are mandatory to prevent fraud and money laundering. Your personal documents (ID, proof of address) are stored encrypted and are not shared with third parties. Responsible gaming tools, such as deposit limits, self-exclusion, and reality checks, are available from your account settings.
Troubleshooting
- Login issues: If you cannot log in, first check your credentials. Use the “Forgot Password” link to reset. Ensure your account is not locked due to multiple failed attempts. Clear browser cache or try a different browser.
- Deposit not showing: If funds are deducted but not credited, wait 15 minutes. If still missing, contact support with transaction ID. Check if your payment method is accepted in your region.
- Withdrawal delay: Pending withdrawals often take 24-72 hours for administrative processing. Ensure your account is fully verified. If delayed beyond stated time, contact support via live chat.
- Game not loading: Update your browser to the latest version. Disable ad-blockers or privacy extensions temporarily. If using a progressive web app (PWA), try clearing the app cache.
- Bonus not credited: Verify you entered the bonus code correctly during deposit. Check the terms – some bonuses require a minimum deposit. Contact support if the bonus is missing.
- Country restriction: If you cannot access the site, the platform may not accept players from your location. Use a VPN is not recommended as it violates terms. Check the list of restricted countries.
Good to Know
Below is a comparison of typical deposit and withdrawal speeds for common payment methods. Actual times may vary based on verification status and processing batches.
| Payment Method | Deposit Speed | Withdrawal Speed |
|---|---|---|
| Credit/Debit Cards (Visa, Mastercard) | Instant | 3-5 business days |
| E-wallets (Skrill, Neteller) | Instant | 24-48 hours |
| Bank Transfer | 1-3 hours | 3-7 business days |
| Cryptocurrencies (Bitcoin, Ethereum) | Instant (after network confirmations) | 0-24 hours (after approval) |
FAQ
How do I create an account?
Visit the official website, click “Sign Up”, fill in your details, verify your email, and complete KYC to start playing.
What documents are needed for verification?
You typically need a government-issued ID (passport or driving licence) and a recent utility bill or bank statement as proof of address.
Why is my withdrawal taking longer than expected?
Withdrawals may take longer if additional verification is required, or if you use a slow payment method. Check your account status and contact support for updates.
Can I play on my mobile device?
Yes, the platform is fully optimised for mobile browsers. There is no dedicated app, but you can add the site to your home screen as a progressive web app for quick access.
What is the minimum deposit amount?
The minimum deposit is usually €10 or equivalent in your currency, but it may vary depending on the payment method selected.
Are there any fees for deposits or withdrawals?
Most deposit methods are free. Withdrawals may be free for the first few requests per month; subsequent withdrawals might incur a fee. Always check the cashier terms.
How do I set deposit limits?
Go to your account settings, find responsible gaming tools, and set daily, weekly, or monthly deposit limits. Changes take effect immediately.
What games contribute most to wagering requirements?
Slots usually contribute 100%, while table games like blackjack or roulette contribute 10-20% or less. Always read the bonus terms for specific percentages.
Is my personal data safe?
Yes, the platform uses SSL encryption and follows strict privacy policies. Your data is never sold to third parties.
Conclusion: This guide has walked you through every step of using the platform, from initial registration to understanding wagering calculations and troubleshooting common issues. Always play responsibly, keep your account secure, and enjoy the experience.
